Refund policy

Returns & Refunds

Lorijiqo
Janine Büttner
Parkettweg 12, 04109 Leipzig, Germany
Email: info@lorijiqo.store
Phone: +49 341 16090700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@lorijiqo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. Flooring or an accessory must be returned complete and in its original packaging; opened, cut or part-laid flooring cannot always be returned in a resaleable state, and natural wood varies in grain and colour between boards and batches. Unused, unopened packs may be returned within the statutory 14-day withdrawal period. Check your area with a cutting margin, your subfloor and your conditions before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Wear layers, finishes, click joints and underlay wear with use, and natural wood varies in grain and colour and moves with humidity. Damage from laying on a subfloor that is not clean, dry, sound and level, from no DPM over concrete, from not acclimatising the flooring, from a floating floor laid without expansion gaps or clamped down, or from use in a permanently wet area it is not rated for, is not a warranty defect, and these are building materials to be installed to the instructions.