Shipping policy

Shipping

Lorijiqo
Janine Büttner
Parkettweg 12, 04109 Leipzig, Germany
Email: info@lorijiqo.store
Phone: +49 341 16090700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Flooring kits

Tools, beading, cleaner and underlay ship by parcel; flooring house kits are heavy and ship palletised, the 80 m² whole-house packs on a full pallet. Delivery is kerbside: the carrier brings the pallet to the nearest accessible point, not carried in or laid — flooring is heavy and a house pack needs two or more people. Acclimatise it flat in the room before fitting, and lay it on a clean, dry, level subfloor with the stated expansion gaps. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.